1 No/Low Minimum Order

Component Supply is committed to supporting customers from prototype through production. We aim to eliminate excessive lead times, burdensome minimums, and unnecessary cost barriers. 

We do not enforce minimum order quantities beyond standard packaged quantities listed. Certain items may require minimums if not available from stock and require production. Please contact our team for clarification. 

2 Order Processing

Orders for standard, in-stock material received Monday through Friday before 2:00 p.m. Central Time will ship the same business day. Orders received after 2:00 p.m. will ship the next business day. 

3 Sourcing & Product Variability

To support availability and same-day shipping, Component Supply sources materials from multiple qualified suppliers. 

As a result: 

  • Products may not originate from the same manufacturing source across orders  
  • Surface finish may vary (e.g., “as drawn” vs. “as ground”)  
  • Minor variations consistent with industry standards may occur  

If a validated, repeatable process or controlled source is required, customers must request a custom quotation tied to a specific part number and specification. 

Products may not be represented as medically qualified, validated, or approved unless explicitly stated in writing by Component Supply. 

4 Domestic Shipping

Standard shipping is via ground service within the continental United States. 

  • Expedited shipping available upon request  
  • UPS or FedEx accounts may be used if provided  
  • Otherwise, best method will be selected and billed at discounted rates  
  • All shipments are F.O.B. Sparta, Tennessee  

5 International Orders

Component Supply ships globally; however: 

  • Online checkout is limited to U.S., Ireland, Canada, and Puerto Rico. International orders may ship next day. 
  • International orders shipped to other locations must be placed through our team  
  • Minimum product order: $200 USD  
  • Payment terms: credit card ($200–$500) or prepaid wire transfer  
  • Wire transfers include a $45 processing fee  
  • Shipments via UPS or DHL only (Note: DHL shipments must utilize the customer’s DHL account – no prepay & add for DHL) 

6 Customs and Import Duties

Component Supply does not collect or estimate customs duties or import taxes. These charges are the responsibility of the customer. 

7 Backorders

If an item is out of stock, it will be backordered and shipped when available. 

Customers may request: 

  • Partial shipment (default), or  
  • Hold for complete shipment (per request) 

8Payment Terms

Accepted payment methods: 
  • Credit Card: American Express, Visa, MasterCard, Discover  
  • Offline orders require payment via ACH, check, or international wire transfer  
For approved accounts: 
  • Standard terms: Net 30  
  • Extended terms (Net 45/60/90) available upon approval  
Additional terms: 
  • 1.5% monthly fee on past-due balances  
  • $50 minimum order for terms customers  
  • Prepayment or a credit card payment are valid payment options if credit is not approved  
  • No COD shipments  

Tennessee customers must pay applicable sales tax unless exemption documentation is provided. 

9 Overpayments

Overpayments will be applied as account credit or refunded upon request. 

10Warranty & Limitation of Liability

Component Supply warrants that products conform to the specifications stated on the invoice. 

Products are supplied for commercial, industrial, and research use only. 

  • Products are not intended for human implantation or medical use unless explicitly agreed to in writing  
  • No warranty of merchantability or fitness for a particular purpose is provided  
Component Supply’s sole liability is limited to: 
  • Repair  
  • Replacement  
  • Refund of purchase price  
Claims must be made within 30 days of receipt. 

11Returns & Cancellations

  • Standard items: 30-day return policy  
  • Customer error returns: subject to 25% restocking fee  
  • Items must be unused and accompanied by an RMA  

Non-returnable: 

  • Special orders  
  • OEM/custom items  
  • International orders 
No cancellations once processing has begun for special or custom items. 

12Representation & Platform Sales

Products sold through Component Supply, including via third-party platforms, are subject to these Terms & Conditions.

Customers and partners may not: 
  • Re-label, market, or represent products as certified, validated, or approved beyond stated specifications  
  • Attribute regulatory status or medical qualification not explicitly provided in writing  
Component Supply reserves the right to update listings, descriptions, and sourcing to maintain accuracy and availability.